Policies

At New Koshur, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website (https://newkoshur.com/), services, and products. 1. Information We Collect We may collect the following information when you use our site or place an order: Personal details: name, email, phone number, billing and shipping address. Payment information: processed securely via trusted third-party payment gateways (we do not store your card details). Usage data: browser type, device, IP address, and pages visited to improve site performance. 2. How We Use Your Information Your data helps us to: Process and deliver orders. Provide customer support and respond to queries. Send order confirmations, shipping updates, and service-related communications. Improve our website, product offerings, and user experience. Share occasional promotional updates (you can opt out anytime). 3. Sharing of Information We do not sell or rent your personal information. Data may be shared with trusted service providers (e.g., courier partners, payment processors) to complete your transactions. Information may be disclosed if required by law or to protect our legal rights. 4. Data Security We implement security measures such as SSL encryption and secure payment gateways. While we strive to protect your data, no online system is 100% secure, and we cannot guarantee absolute protection. 5. Cookies & Tracking We use cookies and similar technologies to enhance browsing, remember preferences, and analyze site performance. You can adjust your browser settings to disable cookies, though this may affect functionality. 6. Your Rights You have the right to: Access and review the personal data we hold about you. Request corrections or updates to your information. Request deletion of your data, subject to legal/transactional requirements. 7. Third-Party Links Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. 8. Policy Updates We may update this Privacy Policy from time to time. Changes will be reflected with an updated “Last Updated” date. 9. Contact Us For privacy-related questions or requests, reach us at: Email: newkoshur@gmail.com

Terms of service

Welcome to New Koshur by Rehan Ahmed Shawl (“we,” “us,” “our”). By using our website (Welcome to New Koshur by Rehan Ahmed Shawl (“we,” “us,” “our”). By using our website (Welcome to New Koshur by Rehan Ahmed Shawl (“we,” “us,” “our”). By using our website (https://newkoshur.com/) and/or purchasing our products, you agree to be bound by the following Terms slight variations may occur due to artisanal nature. 3. Order Processing we strive for a prompt and smooth experience. 5. Returns & Exchanges Returns or exchanges are accepted for defective or incorrect items only. Contact us at newkoshur@gmail.com with order details to initiate the process. Return shipping instructions and addresses will be provided. We will assist with processing eligible returns/replacements—no return instructions are automated, so email us to begin the process. 6. Ownership & Intellectual Property All designs, images, and content on the site are the property of New Koshur. Reproduction, distribution, or resale of our content without written permission is prohibited. 7. User Responsibility Users agree not to misuse the site, post harmful content, or tamper with platform functionality. Misuse may lead to order cancellation, access denial, or legal action. 8. Limitation of Liability All products are handcrafted and unique. We do not guarantee identical outcome or fit for every piece. To the fullest extent permitted by law, New Koshur is not liable for indirect or incidental damages such as dissatisfaction due to expected fit or appearance variance. 9. Privacy & Data Usage We collect and use your personal data in accordance with our Privacy Policy. Your data is used for order processing, communication, and improving the shopping experience. 10. Modifications to Terms We reserve the right to update these Terms at any time. The revised version will be posted on our site with an updated date. Continued use of the site after changes implies acceptance of the updated Terms. 11. Governing Law & Dispute Resolution These Terms are governed by the laws of India. Any disputes will fall under the jurisdiction of courts in Srinagar, Jammu & Kashmir. 12. Contact Us For questions or assistance, reach out to us: Email: newkoshur@gmail.com) and/or purchasing our products, you agree to be bound by the following Terms slight variations may occur due to artisanal nature. 3. Order Processing we strive for a prompt and smooth experience. 5. Returns & Exchanges Returns or exchanges are accepted for defective or incorrect items only. Contact us at newkoshur@gmail.com with order details to initiate the process. Return shipping instructions and addresses will be provided. We will assist with processing eligible returns/replacements—no return instructions are automated, so email us to begin the process. 6. Ownership & Intellectual Property All designs, images, and content on the site are the property of New Koshur. Reproduction, distribution, or resale of our content without written permission is prohibited. 7. User Responsibility Users agree not to misuse the site, post harmful content, or tamper with platform functionality. Misuse may lead to order cancellation, access denial, or legal action. 8. Limitation of Liability All products are handcrafted and unique. We do not guarantee identical outcome or fit for every piece. To the fullest extent permitted by law, New Koshur is not liable for indirect or incidental damages such as dissatisfaction due to expected fit or appearance variance. 9. Privacy & Data Usage We collect and use your personal data in accordance with our Privacy Policy. Your data is used for order processing, communication, and improving the shopping experience. 10. Modifications to Terms We reserve the right to update these Terms at any time. The revised version will be posted on our site with an updated date. Continued use of the site after changes implies acceptance of the updated Terms. 11. Governing Law & Dispute Resolution These Terms are governed by the laws of India. Any disputes will fall under the jurisdiction of courts in Srinagar, Jammu & Kashmir. 12. Contact Us For questions or assistance, reach out to us: Email: newkoshur@gmail.com) and/or purchasing our products, you agree to be bound by the following Terms slight variations may occur due to artisanal nature. 3. Order Processing we strive for a prompt and smooth experience. 5. Returns & Exchanges Returns or exchanges are accepted for defective or incorrect items only. Contact us at newkoshur@gmail.com with order details to initiate the process. Return shipping instructions and addresses will be provided. We will assist with processing eligible returns/replacements—no return instructions are automated, so email us to begin the process. 6. Ownership & Intellectual Property All designs, images, and content on the site are the property of New Koshur. Reproduction, distribution, or resale of our content without written permission is prohibited. 7. User Responsibility Users agree not to misuse the site, post harmful content, or tamper with platform functionality. Misuse may lead to order cancellation, access denial, or legal action. 8. Limitation of Liability All products are handcrafted and unique. We do not guarantee identical outcome or fit for every piece. To the fullest extent permitted by law, New Koshur is not liable for indirect or incidental damages such as dissatisfaction due to expected fit or appearance variance. 9. Privacy & Data Usage We collect and use your personal data in accordance with our Privacy Policy. Your data is used for order processing, communication, and improving the shopping experience. 10. Modifications to Terms We reserve the right to update these Terms at any time. The revised version will be posted on our site with an updated date. Continued use of the site after changes implies acceptance of the updated Terms. 11. Governing Law & Dispute Resolution These Terms are governed by the laws of India. Any disputes will fall under the jurisdiction of courts in Srinagar, Jammu & Kashmir. 12. Contact Us For questions or assistance, reach out to us: Email: newkoshur@gmail.com